Ordering Products:

When you order, we need to know your name, e-mail address, billing address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. Accurate information is required to ensure the timely delivery of your order. To protect our members, we use Netscape's Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on DefyAging.com's secure server. It cannot be read in transit. For more information about our secured order processing see (verisign link).

My Account:

My Account is a method of storing your information for convenient ordering, shipping, payment information, product requests and information requests that will assist in your personal shopping and information process. Our account manager allows visitors of all ages to view pertinent information, but only allows users 13 years of age or older to order products. Those that are under the age limits are asked to order under their parent or legal guardian's account.

More Information:

We give our visitors the option to request additional product information. This service is meant to better assist you to make informed decisions about your health, as well as the health of your family and friends. To request more information, we ask for information that will better assist us in developing the design and layout of the store.

E-mail newsletters:

We give our visitors the option to sign up for our monthly newsletter. This service is meant to better assist you to make informed decisions about your health, as well as the health of your family and friends. To sign you up we simply need an e-mail address. Subscriptions can be canceled at any time. In addition, you may unsubscribe to any of the free personalized e-mail services you have chosen at any time, without any future correspondence or questions. Please send your comments and complaints to newsletter@defyaging.com. If you do not wish to receive product and health information updates from us, simply send an email with the word "unsubscribe" in the subject line of the message or visit your DefyAging.com MyAccount page to change your preferences.

Contests and Promotions:

When you enter a contest or other promotional feature, we may ask for your name, address, phone number, and e-mail address so we can administer the contest and notify winners.

DefyAging.com Feedback:

When you submit a customer review, we also ask for your e-mail address so that an acknowledgment can be provided.

Other Information:

We personalize your shopping experience by using your purchases to shape our recommendations about the information, products, books, and other merchandise that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new DefyAging.com services, and special offers we think you'll find valuable. If you would rather not receive this information, visit your DefyAging.com MyAccount page to change your preferences. Make sure to change your preferences for each account or e-mail address you have left with us.

Information Requests:

Information requests and orders may be accompanied by a follow-up telephone call to ensure proper delivery, information adequacy, and satisfaction.

Cookies:

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but help us provide you with personalized information and more convenient service. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

Parental Consent:

Our privacy policy prohibits us from accepting members who are under the age of 13. Children under the age of 13 are free to explore our site, but should they wish to become members or make a purchase we require that they do so through their parents' account. Should you have additional questions or concerns, please contact our customer service department at customerservice@defyaging.com.

Your Consent:

By using our Web site, you consent to the collection and use of this information by DefyAging.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think:

DefyAging.com welcomes your questions and comments about privacy. Please send e-mail to feedback@defyaging.com.

How does DefyAging.com protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access through Secure Socket Layer (SSL) Protection.